| The "Cadillac" of Vancouver Limousines & Executive Transportation |
(604) 288-8688 (888) 789-2808 |
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QUESTIONS: Answers:Vancouver Limousine Service FAQs
Call Now 604-288-8688 / 888-879-2808
For cancellations more than 72 hours prior to the time of the reservation there will be no charges above the loss of the deposit (15% of total). For cancellations within 48-72 hours prior to the time of the reservation you will be charged 25% of the base + 12% HST on this amount (deposit will be applied to this total). For cancellations 24-48 hours prior to the time of the reservation you will be charged 50% of the base + 12% HST on this amount (deposit will be applied to this total). For cancellations within 24 hours of the reservation you will be charged 100% of the base + 12% HST on this amount (deposit will be applied to this total), as it becomes very difficult for us to make up the lost reservation date and time.
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Our driver/host will meet you in the chauffeur waiting area, which is located just after you clear customs and pickup your luggage, but before you leave the secure area. The driver will have a greeting sign with yours and/or your parties name on it. Please see 
the map of the international arrivals area and look for the red "X".
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A "transfer" is where you would be picked up and dropped off with no waits before, during or after the trip. Transfers are usually completed within 1 hour, from pickup to drop off.
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In order for a vehicle to be "on call" it would need to be booked for a consecutive period of hourly time.
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A "split" is a reservation of 6 or more hours, with 1 split up in between, that is not less than 2 hours and not more than 4 hours.
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"Wait time" is a 15 minute grace period that is allowed without any additional charges at the beginning or end of your trip. After the "wait time" is exhausted any overages will be charged by quarter hour (15 minutes) increments of that vehicles current hourly rate. "Wait time" is rounded up to the next 15 minute interval. This does not include "airport wait time".
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"Airport wait time" is a 45 minute grace period starting from the time the clients flight touches down at YVR (delayed flights considered) to when they make contact with the driver. It is the clients responsibility to provide their airline and flight number to LimoLimo.ca prior to boarding the flight.
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Not during a transfer, but will be accommodated with a vehicle "on call" or during a "split".
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Our vehicles have all the latest audio and video equipment, including iPod connectivity, however, the choice of media is left to the taste of our clients.
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Cadillacs look better and tend to be a higher quality vehicle. You don't ever hear the term "it was the Lincoln of bicycles", do you?
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Simple decorations are allowed, as long as the vehicle is reserved for the time it takes to apply and remove the decorations that are provided. Any damage to the vehicle due to decorations are the responsibility of the person who made the reservation. Drivers would be happy to assist in applying the decorations but can not be held responsible for any damage caused by the decorations.
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Glasses and ice are provided with reservations 3 or more hours in length, unless specially requested prior to the reservation is being made.
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You would need to reserve 2 transfers, as long as there are 3 hours separating each leg of the trip.
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The vehicle would need to be reserved as "on call".
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We will give you a 30 minute grace period, after which you would be charged by quarter hour (15 minutes) increments of that vehicles current hourly rate.
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We will do our best to accommodate you as long as the vehicles prior scheduling permits.
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All of our vehicles are non-smoking. We will accommodate "smoke breaks" on "transfers" of over 1.5 hours. This is not left to the discretion of our drivers/hosts.
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We have dedicated staff to manage various components of our operations, this includes dedicated information technology personnel. We use industry standard SSL certificates to identify our servers to your browser, and to encrypt any account information that is sent back and forth, including your credit card details. We follow strict PCI compliance guidelines. What this means for you is that your credit card information is stored in an encrypted format and nobody, including our employees, can view any other then the last four digits of your credit card number. Furthermore, we take extensive precautions as to the identity of our clients, as all our clients are viewed as VIPs. We will never sell or share your information with anyone, for any reason, ever. We conduct routine background and security checks on all of our staff, including our drivers/hosts. We take your information as seriously as we treat our own.
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Unfortunately Transport Canada does not allow the stretched Escalade limousine, Hummer limo, and a bunch of other limousine vehicles that you see on the Internet or in cities like New York and Los Angeles into Vancouver. Believe us, we tried. The reason is that these vehicle's platforms are not sold by the manufacturers in a configuration that is meant to be modified into a stretched limousine. Vehicles that are meant to be modified into a limousine, hearse, limo bus, etc. have re-enforced chassis, beefed up engines, transmissions, braking and cooling systems right from the manufacturer, thus not leaving the durability of these critical components, and your safety, in the hands of the specialty vehicle modifier or "coach builder". In order to maintain a high quality vehicle standard we have purchased our stretched Excursion SUVs from Krystal Koach, a limousine and specialty vehicle manufacturer who has 25 years experience in the design and manufacture of limousines. We have spared no expense to bring you the best stretched SUV limousine experience possible in Vancouver and the Lower Mainland area. Enjoy!
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